As part of SolidSubs.com’s commitment to compliance with The Personal Data Protection Act 2010 (PDPA) and dedication to protecting the personal information of our members, SolidSubs.com has implemented principles of personal data protection and compliance that guide our provision of products and services to our members/customers.
Please read SolidSubs.com’s Privacy Policy to understand how we utilize the personal data that we may collect from you. By providing your Personal Information to us, you consent to this Privacy Policy and the collection, use, access, transfer, storage, and processing of your personal information as described in this Privacy Policy.
1. Purpose of this Privacy Policy
This Privacy Policy outlines:
- The types of personal information we collect
- How we collect your personal information
- How we use your personal information
- When we disclose your personal information
- When we transfer your personal information
- Your right to access and correct your personal data
2. Definition of Personal Data
Personal data refers to any information that relates directly or indirectly to you, including information that can be used to identify or contact you.
3. Types of Personal Information We Collect
To provide you with our Products and Services effectively, we collect relevant personal information, including but not limited to:
- Contact information such as your full name, date of birth, identification, supporting documents (e.g., MyKad/NRIC/Passport, utility bill statements), gender, nationality, race, preferred language, current private and/or business address, telephone numbers, and email address.
Note: Credit card information and bank account details are not collected by SolidSubs.com, as this information is collected by our payment processor, for example, Paypal. (All orders checked out from SolidSubs.com will be redirected to our payment processor’s website.)
- The status of the services you have subscribed to
- Your personal interests and preferences to help us improve our Products and Services
- How you use the Products and Services
- The equipment you use when accessing our Websites, Products, and/or Services (such as your mobile phone, computer system, and platform) to customize the service for you
4. Collection of Personal Data
We may collect your personal data when you: - Register/subscribe as a new member
- Use our Products and/or Services
- Make purchases
- Participate in surveys, marketing campaigns, promotions, contests, loyalty programs, competitions, or other activities organized by us
- Respond to marketing materials we send out (e.g., newsletters)
- Visit or browse our websites
- Lodge a complaint with us
- Provide feedback and/or suggestions to us
When you access our websites, please note that your IP address and information about your visit (such as time stamp, date, duration, etc.) will be automatically collected by SolidSubs.com’s systems. A “cookie” may be attached when you enter. Cookies are pieces of information that websites transfer to your computer’s hard drive for record-keeping purposes. Please be aware that if you choose not to accept cookies, certain areas of our sites may not function properly.
Our websites may contain links to third-party sites, and SolidSubs.com is not responsible for the privacy practices or content of such third-party sites.
5. Use of Your Personal Information
We may collect and use personal information from you for one or more of the following purposes:
To verify your identity
To assess and process your applications/requests for our Products and/or Services
To provide you with the Products and/or Services you have requested
To administer and manage the Products and/or Services we provide you
To investigate and resolve service issues, billing queries, complaints, or other inquiries
To detect and prevent fraudulent activity
To keep in contact with you and provide you with requested information
To engage in business transactions
To process communications you send us
To monitor and improve the performance of our Products and Services
To maintain and develop our business systems and infrastructure
To manage staff training and quality assurance
To notify you about benefits and changes to our Products and/or Service6. sDisclosure of Your Personal Information
As part of providing you with our Products and/or Services, we may need to disclose information about you to third parties, including:
Law enforcement agencies
Government agencies
Companies and/or organizations that act as our agents, contractors, service providers, and/or professional advisers
Other parties with your express or implied consent
Customer inquiry and other customer-related services
Data processing services
Information technology services
Media and marketing services
Market research and website usage analysis services7. Incomplete Personal Information
If your provided personal information is incomplete, it may affect our ability to process your application/request or provide you with our products or services.
8. Access to Your Personal Data
You can request access to and correction of your personal information held by us. To do so, please contact us via the contact details provided below.
9. Your Obligations as A Member
You are responsible for providing accurate and complete information to us about yourself and any other person whose personal information you provide us. You must update this personal information as necessary.
10. Updates To Our Privacy Policy
We may revise and/or modify this Privacy Policy from time to time. By continuing to use SolidSubs.com’s Products and Services after such revisions or modifications, you accept and consent to the updated version.
Please check our website for the most up-to-date practices.
11. Contact Information
If you have any queries or concerns regarding this Privacy Policy, kindly contact us at [email protected].
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To conduct marketing activities and market research